Vehicle charging fault processing method, vehicle data terminal and monitoring platform
1. A vehicle charging fault processing method is applied to a vehicle data terminal, and comprises the following steps:
when a vehicle charging stage breaks down, acquiring the position and fault data of a charging pile at the current moment, and sending the position and fault data of the charging pile to a monitoring platform;
receiving a fault data analysis result obtained by analyzing the position of the charging pile and the fault data by the monitoring platform;
when the fault data analysis result is determined that the charging fault occurs in the charging pile, acquiring the residual driving range information of the vehicle and sending the information to the monitoring platform;
and receiving a charging pile fault solution generated by the monitoring platform according to the residual driving range information of the vehicle.
2. The vehicle charging fault handling method of claim 1, wherein the charging pile fault solution comprises at least one of:
if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user of the vehicle;
and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle.
3. A vehicle charging fault processing method is applied to a monitoring platform and comprises the following steps:
receiving the position and fault information of the charging pile sent by a vehicle data terminal;
storing the position of the charging pile, analyzing the fault information to obtain a fault data analysis result, and sending the fault data analysis result to a vehicle data terminal;
when the fault data analysis result is determined that the charging fault occurs in the charging pile, receiving the residual driving range information of the vehicle, which is sent by the vehicle data terminal;
and generating a charging pile fault solution according to the residual driving range information of the vehicle, and sending the charging pile fault solution to a vehicle data terminal.
4. The vehicle charging fault handling method of claim 3, wherein the monitoring platform stores and analyzes fault data of the charging pile, and comprises:
and the monitoring platform performs comparative analysis on the fault data of the charging pile according to the historical data of the database to obtain a fault data analysis result of the charging pile.
5. The vehicle charging fault handling method of claim 4, wherein the monitoring platform includes fault information and location information of all charging piles in history according to a database.
6. The vehicle charging fault handling method of claim 5, wherein the sending the fault data analysis result to a vehicle data terminal further comprises:
if the fault data analysis result indicates that the charging pile has a charging fault, the monitoring platform sends the position of the charging pile and fault data to a customer service center, sends the state of the charging pile to a user of the vehicle, and simultaneously carries out fault identification on the charging pile;
and if the fault data analysis result indicates that the charging pile has no charging fault, the monitoring platform sends the state of the charging pile to a user of the vehicle.
7. The vehicle charging fault handling method of claim 5, wherein the generating a charging pile fault solution according to the remaining range information of the vehicle comprises:
judging whether the vehicle can run to a charging station with the nearest peripheral distance and no fault according to the residual driving range information of the vehicle;
if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user of the vehicle;
and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle.
8. A vehicle data terminal, comprising:
the first acquisition module is used for acquiring the position and fault data of the charging pile at the current moment when a vehicle charging stage breaks down, and sending the position and fault data of the charging pile to the monitoring platform;
the first receiving module is used for receiving a fault data analysis result obtained by analyzing the position of the charging pile and fault data by the monitoring platform;
the second acquisition module is used for acquiring the remaining driving range information of the vehicle and sending the information to the monitoring platform if the fault data analysis result indicates that the charging fault occurs in the charging pile;
and the second receiving module is used for receiving a charging pile fault solution generated by the monitoring platform according to the residual driving range information of the vehicle.
9. An electric vehicle comprising the vehicle data terminal of claim 8.
10. A monitoring platform, comprising:
the third receiving module is used for receiving the position and the fault information of the charging pile, which are sent by the vehicle data terminal;
the analysis module is used for storing and analyzing the fault data of the charging pile by the monitoring platform to obtain a fault data analysis result and sending the fault data analysis result to the vehicle data terminal;
the determining module is used for receiving the residual driving range information of the vehicle sent by the vehicle data terminal when the fault data analysis result is that the charging fault occurs in the charging pile;
and the generating module is used for generating a charging pile fault solution according to the residual driving range information of the vehicle and sending the charging pile fault solution to the vehicle data terminal.
Background
Under the situation that renewable energy sources are increasingly tense, more and more people select electric automobiles which have various advantages compared with fuel automobiles, but the slow charging and inconvenience of the electric automobiles are always difficult problems, and although more and more researchers and enterprises put forward the quick charging function of the electric automobiles, the problems encountered in the quick charging process are urgently needed to be solved.
When a vehicle fault is combed, the phenomenon that the direct-current quick charging of the vehicle cannot be carried out or the charging is stopped is found, and an effective method or device for quickly judging and identifying the fault problem of the charging pile cannot remind a user in time in the prior art. For promoting user's experience of charging, avoid the trouble to fill the time waste that the stake leads to soon, need in time remind the customer to fill the trouble condition of stake and fill the stake and carry out the sign to the trouble.
Disclosure of Invention
The embodiment of the invention provides a vehicle charging fault processing method, a vehicle data terminal and a monitoring platform, which are used for solving the problems that the fault problem of a charging pile cannot be quickly judged and identified and a user cannot be timely reminded in the prior art.
In order to solve the technical problems, the invention adopts the following technical scheme:
a vehicle charging fault processing method is applied to a vehicle data terminal and comprises the following steps:
when a vehicle charging stage breaks down, acquiring the position and fault data of a charging pile at the current moment, and sending the position and fault data of the charging pile to a monitoring platform;
receiving a fault data analysis result obtained by analyzing the position of the charging pile and the fault data by the monitoring platform;
when the fault data analysis result is determined that the charging fault occurs in the charging pile, acquiring the residual driving range information of the vehicle and sending the information to the monitoring platform;
and receiving a charging pile fault solution generated by the monitoring platform according to the residual driving range information of the vehicle.
Further, the charging pile fault solution comprises at least one of the following items:
if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user of the vehicle;
and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle.
The embodiment of the invention also provides a vehicle charging fault processing method which is applied to a monitoring platform and comprises the following steps:
receiving the position and fault information of the charging pile sent by a vehicle data terminal;
storing the position of the charging pile, analyzing the fault information to obtain a fault data analysis result, and sending the fault data analysis result to a vehicle data terminal;
when the fault data analysis result is determined that the charging fault occurs in the charging pile, receiving the residual driving range information of the vehicle, which is sent by the vehicle data terminal;
and generating a charging pile fault solution according to the residual driving range information of the vehicle, and sending the charging pile fault solution to a vehicle data terminal.
Further, the monitoring platform stores and analyzes the fault data of the charging pile, and the fault data comprises:
and the monitoring platform performs comparative analysis on the fault data of the charging pile according to the historical data of the database to obtain a fault data analysis result of the charging pile.
Further, the monitoring platform comprises fault information and position information of all charging piles in history according to the database.
Further, the sending the fault data analysis result to a vehicle data terminal further includes:
if the fault data analysis result indicates that the charging pile has a charging fault, the monitoring platform sends the position of the charging pile and fault data to a customer service center, sends the state of the charging pile to a user of the vehicle, and simultaneously carries out fault identification on the charging pile;
and if the fault data analysis result indicates that the charging pile has no charging fault, the monitoring platform sends the state of the charging pile to a user of the vehicle.
Further, the generating a charging pile fault solution according to the remaining driving range information of the vehicle includes:
judging whether the vehicle can run to a charging station with the nearest peripheral distance and no fault according to the residual driving range information of the vehicle;
if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user of the vehicle;
and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle.
An embodiment of the present invention further provides a vehicle data terminal, including:
the first acquisition module is used for acquiring the position and fault data of the charging pile at the current moment when a vehicle charging stage breaks down, and sending the position and fault data of the charging pile to the monitoring platform;
the first receiving module is used for receiving a fault data analysis result obtained by analyzing the position of the charging pile and fault data by the monitoring platform;
the second acquisition module is used for acquiring the remaining driving range information of the vehicle and sending the information to the monitoring platform if the fault data analysis result indicates that the charging fault occurs in the charging pile;
and the second receiving module is used for receiving a charging pile fault solution generated by the monitoring platform according to the residual driving range information of the vehicle.
The embodiment of the invention also provides an electric automobile which comprises the vehicle data terminal.
An embodiment of the present invention further provides a monitoring platform, including:
the third receiving module is used for receiving the position and the fault information of the charging pile, which are sent by the vehicle data terminal;
the analysis module is used for storing and analyzing the fault data of the charging pile by the monitoring platform to obtain a fault data analysis result and sending the fault data analysis result to the vehicle data terminal;
the determining module is used for receiving the residual driving range information of the vehicle sent by the vehicle data terminal when the fault data analysis result is that the charging fault occurs in the charging pile;
and the generating module is used for generating a charging pile fault solution according to the residual driving range information of the vehicle and sending the charging pile fault solution to the vehicle data terminal.
The invention has the beneficial effects that:
according to the vehicle charging fault processing method, a solution is provided for the fault of the charging pile through the cooperation of the vehicle data terminal and the monitoring platform. The charging pile fault data provided by the vehicle data terminal are contrasted and analyzed according to the database of the monitoring platform, so that a fault data analysis result is obtained, the fault data analysis result is obtained through big data analysis, accuracy and rapidness are achieved, the charging pile which sends a fault is identified, and a user is reminded in time. The charging planning is provided for the user when the charging pile is determined to be in fault, the problem that the charging experience of the user is poor due to the fact that the charging pile equipment is in fault or the quality problem is solved, and time waste caused by the fault of the charging pile is greatly reduced.
Drawings
FIG. 1 is a schematic diagram illustrating steps of a vehicle charging fault handling method applied to a vehicle data terminal according to an embodiment of the present invention;
FIG. 2 is a schematic diagram illustrating steps of a vehicle charging fault handling method applied to a monitoring platform according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a database formation of a monitoring platform according to an embodiment of the present invention;
FIG. 4 is a logic diagram illustrating a vehicle charging fault handling method according to an embodiment of the present invention;
FIG. 5 shows a block schematic diagram of a vehicle data terminal according to an embodiment of the present invention;
fig. 6 is a schematic block diagram of a monitoring platform according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in detail with reference to the accompanying drawings and specific embodiments.
The invention provides a vehicle charging fault processing method, a vehicle data terminal and a monitoring platform, aiming at the problems that the fault problem of a charging pile cannot be judged and identified quickly and a user cannot be reminded in time in the prior art.
As shown in fig. 1, an embodiment of the present invention provides a vehicle charging fault processing method, which is applied to a vehicle data terminal, and the method includes:
step 11, when a vehicle charging stage breaks down, acquiring the position and fault data of a charging pile at the current moment, and sending the position and fault data of the charging pile to a monitoring platform;
for example, when a fault that charging cannot be performed or charging is terminated occurs in a vehicle quick charging stage, a data acquisition terminal of a vehicle acquires a position and fault data of a charging pile and sends the position and fault data to a monitoring platform through network communication.
Step 12, receiving a fault data analysis result obtained by analyzing the position and the fault data of the charging pile by the monitoring platform;
in the embodiment of the invention, the information transmission between the vehicle data terminal and the monitoring platform is realized through network communication.
Step 13, when the fault data analysis result is determined that the charging fault occurs in the charging pile, obtaining the residual driving range information of the vehicle and sending the residual driving range information to the monitoring platform;
for example, when it is determined that the fault data analysis result is that a charging fault occurs in the charging pile, the data acquisition terminal of the vehicle acquires the residual electric quantity of the vehicle, calculates the driving range that can be supported by the residual electric quantity, and then sends the driving range to the monitoring platform through network communication.
And 14, receiving a charging pile fault solution generated by the monitoring platform according to the residual driving range information of the vehicle.
According to the vehicle charging fault processing method, a solution is provided for the fault of the charging pile through the cooperation of the vehicle data terminal and the monitoring platform. The charging pile fault data provided by the vehicle data terminal are contrasted and analyzed according to the database of the monitoring platform, so that a fault data analysis result is obtained, the fault data analysis result is obtained through big data analysis, accuracy and rapidness are achieved, the charging pile which sends a fault is identified, and a user is reminded in time. And providing a charging plan for the user when the charging pile is determined to be in fault. The problem that the user experience of charging is poor because fill electric pile equipment and break down or the quality problem arouses is reduced and the time waste that the electric pile trouble of filling leads to has greatly been reduced.
Optionally, the charging pile fault solution includes at least one of:
if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user of the vehicle;
and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle.
For example, if the vehicle can travel to a charging station with the closest surrounding distance and no fault, the monitoring platform sends the location information of the charging station to a user mobile phone APP through network communication, and a user arrives at the charging station through the APP;
if the vehicle can not travel to the nearest and trouble-free charging station of peripheral distance, then monitoring platform sends through network communication fill electric pile's positional information to the manual service station, the manual service station carries out staff's allotment to send the dispatch information for monitoring platform, monitoring platform sends the dispatch information of manual service station feedback to user's cell-phone APP, and the user can select whether to accept the artifical benefit electricity service that manual service station provided according to the dispatch information.
As shown in fig. 2, an embodiment of the present invention further provides a vehicle charging fault processing method, which is applied to a monitoring platform, and the method includes:
step 21, receiving the position and fault information of the charging pile sent by the vehicle data terminal;
step 22, storing the position of the charging pile, analyzing the fault information to obtain a fault data analysis result, and sending the fault data analysis result to a vehicle data terminal;
for example, the monitoring platform stores the received position of the charging pile and the fault information, and performs big data analysis on the fault information of the charging pile to obtain a fault data analysis result.
Step 23, when the fault data analysis result is determined that the charging pile has a charging fault, receiving the residual driving range information of the vehicle, which is sent by the vehicle data terminal;
here, the remaining range information of the vehicle is a range that can be supported by the remaining amount of the vehicle.
And 24, generating a charging pile fault solution according to the residual driving range information of the vehicle, and sending the charging pile fault solution to a vehicle data terminal.
According to the vehicle charging fault processing method, a solution is provided for the fault of the charging pile through the cooperation of the vehicle data terminal and the monitoring platform. The charging pile fault data provided by the vehicle data terminal are contrasted and analyzed according to the database of the monitoring platform, so that a fault data analysis result is obtained, the fault data analysis result is obtained through big data analysis, accuracy and rapidness are achieved, the charging pile which sends a fault is identified, and a user is reminded in time. And providing a charging plan for the user when the charging pile is determined to be in fault. The problem that the user experience of charging is poor because fill electric pile equipment and break down or the quality problem arouses is reduced and the time waste that the electric pile trouble of filling leads to has greatly been reduced.
Optionally, the monitoring platform stores and analyzes fault data of the charging pile, including:
and the monitoring platform performs comparative analysis on the fault data of the charging pile according to the historical data of the database to obtain a fault data analysis result of the charging pile.
Here, the monitoring platform includes fault information and location information of all charging piles in history according to a database.
The monitoring platform is shown in fig. 3 according to the forming process of the database, when a vehicle has a charging fault, the position and fault information of the charging pile at the current moment are sent to the monitoring platform, the monitoring platform carries out identification on each charging pile, then the position information of the charging pile with the fault is sent to the customer service center, the customer service center assigns maintenance personnel to maintain the charging pile, the fault type is fed back to the monitoring center after maintenance, each fault information corresponds to one fault type, the monitoring center forms a database in the past, and the fault data analysis result of whether the charging fault occurs in the charging pile can be judged by comparing and analyzing the historical data in the database.
Optionally, the sending the failure data analysis result to a vehicle data terminal further includes:
if the fault data analysis result indicates that the charging pile has a charging fault, the monitoring platform sends the position of the charging pile and fault data to a customer service center, sends the state of the charging pile to a user of the vehicle, and simultaneously carries out fault identification on the charging pile;
and if the fault data analysis result indicates that the charging pile has no charging fault, the monitoring platform sends the state of the charging pile to a user of the vehicle.
For example, if the fault data analysis result indicates that a charging fault occurs in the charging pile, then the position information of the charging pile with the fault is sent to a customer service center, the customer service center assigns maintenance personnel to maintain the charging pile, and meanwhile, a monitoring platform sends the fault analysis result to a user mobile phone APP to remind a current user, perform fault identification on the charging pile to remind other users, and avoid charging the other users at the current position;
if fault data analysis result does fill electric pile and not take place the trouble of charging, monitoring platform sends fault analysis result to user's cell-phone APP, reminds current user, and current user can carry out the operation of charging to the vehicle again, but if the fault data analysis result that charges unsuccessfully many times and monitor platform feedback at every turn does fill electric pile and not take place the trouble of charging, then equally, monitoring platform sends the electric pile position information that fills of trouble for customer service center, and customer service center assigns maintenance personal and overhauls filling electric pile, and simultaneously, monitoring platform sends fault analysis result to user's cell-phone APP, reminds current user, and right it carries out the fault identification to fill electric pile, reminds other users, avoids other users to charge to here.
Optionally, the generating a charging pile fault solution according to the remaining driving range information of the vehicle includes:
judging whether the vehicle can run to a charging station with the nearest peripheral distance and no fault according to the residual driving range information of the vehicle;
if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user of the vehicle;
and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle.
For example, if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user mobile phone APP, and the user automatically determines whether to go to the charging station for charging according to the indication of the mobile phone APP;
if the vehicle can not travel to the nearest and trouble-free charging station of peripheral distance, then the monitoring platform sends the positional information who fills electric pile to the manual service station, and the manual service station allocates the staff to send the dispatch information for user's cell-phone APP through giving the monitoring platform, the user can select whether to accept the artifical benefit electricity service that the manual service station provided according to the dispatch information by oneself.
The whole vehicle charging fault processing method is as shown in fig. 4, when the vehicle charging process encounters the condition that charging cannot be carried out or charging is terminated, a data acquisition terminal of the vehicle acquires the position and fault data of a charging pile at the current moment; the monitoring platform receives the position and the fault data of the charging pile, stores the position and the fault data of the charging pile, analyzes the fault data through big data to obtain a fault analysis result, and judges whether the charging pile breaks down; if the fault data analysis result indicates that the charging pile has a charging fault, then sending the position information of the charging pile with the fault to a customer service center, the customer service center assigning maintenance personnel to maintain the charging pile, and meanwhile, sending the fault analysis result to a user mobile phone APP by a monitoring platform and carrying out fault identification on the charging pile; if the fault data analysis result indicates that the charging pile has no charging fault, the monitoring platform sends the fault analysis result to a user mobile phone APP; after the fault data analysis result is determined that the charging pile has charging faults, the vehicle data acquisition terminal acquires the residual driving range information of the vehicle and sends the residual driving range information to the monitoring platform; the data monitoring platform judges whether the vehicle can run to a charging station with the nearest peripheral distance and no fault according to the residual driving range information of the vehicle; and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle. If the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user mobile phone APP; and if the vehicle cannot run to a charging station which is closest in peripheral distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, the manual service station allocates the staff, and the dispatching information is sent to a mobile phone APP of the user through the monitoring platform.
As shown in fig. 5, an embodiment of the present invention further provides a vehicle data terminal, including:
the first acquisition module is used for acquiring the position and fault data of the charging pile at the current moment when a vehicle charging stage breaks down, and sending the position and fault data of the charging pile to the monitoring platform;
the first receiving module is used for receiving a fault data analysis result obtained by analyzing the position of the charging pile and fault data by the monitoring platform;
the second acquisition module is used for acquiring the remaining driving range information of the vehicle and sending the information to the monitoring platform if the fault data analysis result indicates that the charging fault occurs in the charging pile;
and the second receiving module is used for receiving a charging pile fault solution generated by the monitoring platform according to the residual driving range information of the vehicle.
It should be noted that all the implementations of the method described in fig. 1 are applicable to the embodiment of the vehicle data terminal, and the same technical effects can be achieved.
The embodiment of the invention also provides an electric automobile which comprises the vehicle data terminal.
As shown in fig. 6, an embodiment of the present invention further provides a monitoring platform, including:
the third receiving module is used for receiving the position and the fault information of the charging pile, which are sent by the vehicle data terminal;
the analysis module is used for storing and analyzing the fault data of the charging pile by the monitoring platform to obtain a fault data analysis result and sending the fault data analysis result to the vehicle data terminal;
the determining module is used for receiving the residual driving range information of the vehicle sent by the vehicle data terminal when the fault data analysis result is that the charging fault occurs in the charging pile;
and the generating module is used for generating a charging pile fault solution according to the residual driving range information of the vehicle and sending the charging pile fault solution to the vehicle data terminal.
Optionally, the analysis module is further configured to:
and the monitoring platform performs comparative analysis on the fault data of the charging pile according to the historical data of the database to obtain a fault data analysis result of the charging pile.
Here, the monitoring platform includes fault information and location information of all charging piles in history according to a database.
Optionally, the analysis module is further configured to:
if the fault data analysis result indicates that the charging pile has a charging fault, the monitoring platform sends the position of the charging pile and fault data to a customer service center, sends the state of the charging pile to a user of the vehicle, and simultaneously carries out fault identification on the charging pile;
and if the fault data analysis result indicates that the charging pile has no charging fault, the monitoring platform sends the state of the charging pile to a user of the vehicle.
Optionally, the generating module is further configured to:
judging whether the vehicle can run to a charging station with the nearest peripheral distance and no fault according to the residual driving range information of the vehicle;
if the vehicle can travel to a charging station with the nearest peripheral distance and no fault, the monitoring platform sends the position information of the charging station to a user of the vehicle;
and if the vehicle cannot drive to a charging station which is closest to the surrounding distance and has no fault, the monitoring platform sends the position information of the charging pile to a manual service station, and sends dispatching information fed back by the manual service station to a user of the vehicle. According to the vehicle charging fault processing method, a solution is provided for the fault of the charging pile through the cooperation of the vehicle data terminal and the monitoring platform. The charging pile fault data provided by the vehicle data terminal are contrasted and analyzed according to the database of the monitoring platform, so that a fault data analysis result is obtained, the fault data analysis result is obtained through big data analysis, accuracy and rapidness are achieved, the charging pile which sends a fault is identified, and a user is reminded in time. And providing a charging plan for the user when the charging pile is determined to be in fault. The problem that the user experience of charging is poor because fill electric pile equipment and break down or the quality problem arouses is reduced and the time waste that the electric pile trouble of filling leads to has greatly been reduced.
While the preferred embodiments of the present invention have been described, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention as defined in the following claims.
