1. A solution for a driver not being able to contact a passenger, the solution comprising:

the network appointment vehicle platform comprises a plurality of scene vehicle using modes;

acquiring a car booking order which is initiated by a driver and cannot be continuously served due to the fact that passengers cannot be contacted;

and judging whether the order can be automatically cancelled according to the scene vehicle using mode and the order state of the taxi appointment order.

2. The solution as claimed in claim 1, wherein said plurality of scenarios are specifically configured to include: instant vehicle use and reservation vehicle use.

3. The method as claimed in claim 2, wherein when the car booking order is taken immediately, the order status is that the driver and the passenger have no call record, and the determining whether the order can be automatically cancelled specifically comprises:

when the number of times of calling the passenger is more than 3, the driver applies for canceling the order from the platform for the network appointment vehicle;

the platform for the online booking car automatically dials a voice call for the passenger, and the content is 'user is good, the driver master does not contact you for a long time, and asks you to press the number to select 1 to continue using the car and 2 to cancel using the car';

if the passenger does not answer the call, the platform for the online appointment automatically cancels the order and informs the driver and the passenger to cancel the order; otherwise, the passenger answers the call to continue using the vehicle, and the network appointment vehicle platform informs the driver that the passenger needs to continue using the vehicle and please go to the boarding place; the passenger answers the call to cancel the car, and the platform for the network appointment car informs the driver and the passenger to cancel the order.

4. The method as claimed in claim 2, wherein when the car booking order is taken immediately, the driver has a call with the passenger via telephone after taking the order, but cannot get in contact with the passenger subsequently, and determining whether the order can be automatically cancelled specifically comprises:

judging whether the driver arrives at the passenger boarding point;

if yes, judging whether the waiting time exceeds the specified time; otherwise, the driver is not allowed to cancel the order;

if the waiting time exceeds the specified time, the driver can still not contact the passenger by calling for 3 times continuously recently, and the order can be automatically cancelled; otherwise, the driver is not allowed to cancel the order.

5. The method as claimed in claim 2, wherein when the car booking order is ordered in a scene using mode, the order status is that the driver and the passenger have no call record, and the determining whether the order can be automatically cancelled specifically comprises:

when the distance time is within 30 minutes, judging whether the number of times of calling passengers by a driver is more than 3, if so, applying for canceling the order by the driver; otherwise, the driver cannot apply for canceling the order;

the driver applies for canceling the order, the platform for the online booking car automatically calls the passenger, and the content is 'the user is good, the driver master does not contact you for a long time, and asks you to press the number to select 1 to continue using the car and select 2 to cancel the using the car';

if the passenger does not answer the call, the order is automatically cancelled, and the driver and the passenger are informed to cancel the order;

if the passenger answers the call, when the passenger selects to continue using the vehicle, the passenger is informed to the driver that the passenger needs to continue using the vehicle, and the passenger asks to go to the boarding place; when the passenger selects to cancel the vehicle, the order is automatically cancelled, and the driver and the passenger are informed to cancel the order.

6. The method as claimed in claim 2, wherein when the scene usage mode of the car booking order is reserved usage, the order status is that the driver has contacted the customer after taking the order but has not contacted the passenger subsequently, and the determining whether the order can be automatically cancelled specifically comprises:

when the distance using time is within 30 minutes, the driver reaches the passenger boarding point;

judging whether the waiting time is over the specified time, if so, judging whether the driver can not contact the passenger for 3 times continuously; otherwise, the driver cannot apply for canceling the order;

if the driver still cannot contact the passenger for 3 times of recent continuous calls, the driver applies for canceling the order; otherwise, the driver cannot apply for canceling the order.

Background

In the network car booking industry, communication between a network car booking service driver and passengers is one of indispensable functions of the network car booking industry, the passengers are bound with the drivers after taking orders, the drivers go to pick up the car according to the flow, the drivers can not contact the passengers on the way of the journey due to various subjective or objective reasons, the drivers can not serve the orders and can not be released after being locked by the orders, the transportation capacity can not be operated efficiently, the drivers can solve the problem that the passengers can still continue to use the car by contacting with the customer service application through incoming line customer service, the customer service personnel need to call the passengers to confirm whether the passengers are on the phone or can not continue to use the car, the flow is long, and the cost is high.

The following abnormal conditions of driver and passenger communication can occur under various vehicle using scenes of network appointment vehicles, the driver responsibility is subjectively judged, and the off-line process of calling the driver to confirm and cancel the order is repeatedly confirmed, so that the final order cancellation can be completed, and the normal order listening of the driver is released.

Disclosure of Invention

In view of the above, the present invention has been made to provide a method and system for determining a responsible party for canceling an order that overcomes or at least partially solves the above-mentioned problems.

According to one aspect of the invention, it is an object of the invention to provide a solution in which a driver, who is able to increase the autonomous handling capacity, is not able to contact the passenger.

In order to achieve the purpose, the invention provides the following scheme:

a solution for a driver not being able to contact a passenger, the solution comprising:

the network appointment vehicle platform comprises a plurality of scene vehicle using modes;

acquiring a car booking order which is initiated by a driver and cannot be continuously served due to the fact that passengers cannot be contacted;

and judging whether the order can be automatically cancelled according to the scene vehicle using mode and the order state of the taxi appointment order.

Optionally, the multiple scene vehicle-using modes specifically include: instant vehicle use and reservation vehicle use.

Optionally, when the scene vehicle-using mode of the car booking order is instant vehicle-using, the order state is that the driver and the passenger do not have a call record, and determining whether the order can be automatically cancelled specifically includes:

when the number of times of calling the passenger is more than 3, the driver applies for canceling the order from the platform for the network appointment vehicle;

the platform for the online booking car automatically dials a voice call for the passenger, and the content is 'user is good, the driver master does not contact you for a long time, and asks you to press the number to select 1 to continue using the car and 2 to cancel using the car';

if the passenger does not answer the call, the platform for the online appointment automatically cancels the order and informs the driver and the passenger to cancel the order; otherwise, the passenger answers the call to continue using the vehicle, and the network appointment vehicle platform informs the driver that the passenger needs to continue using the vehicle and please go to the boarding place; the passenger answers the call to cancel the car, and the platform for the network appointment car informs the driver and the passenger to cancel the order.

Optionally, when the scene of the car booking order is an instant car booking, the driver once communicates with the passenger through a telephone after receiving the order, but cannot contact the passenger subsequently, and determining whether the order can be automatically cancelled specifically includes:

judging whether the driver arrives at the passenger boarding point;

if yes, judging whether the waiting time exceeds the specified time; otherwise, the driver is not allowed to cancel the order;

if the waiting time exceeds the specified time, the driver can still not contact the passenger by calling for 3 times continuously recently, and the order can be automatically cancelled; otherwise, the driver is not allowed to cancel the order.

Optionally, when the scene vehicle-using mode of the car booking order is reserved vehicle-using, the order state is that the driver and the passenger do not have a call record, and determining whether the order can be automatically cancelled specifically includes:

when the distance time is within 30 minutes, judging whether the number of times of calling passengers by a driver is more than 3, if so, applying for canceling the order by the driver; otherwise, the driver cannot apply for canceling the order;

the driver applies for canceling the order, the platform for the online booking car automatically calls the passenger, and the content is 'the user is good, the driver master does not contact you for a long time, and asks you to press the number to select 1 to continue using the car and select 2 to cancel the using the car';

if the passenger does not answer the call, the order is automatically cancelled, and the driver and the passenger are informed to cancel the order;

if the passenger answers the call, when the passenger selects to continue using the vehicle, the passenger is informed to the driver that the passenger needs to continue using the vehicle, and the passenger asks to go to the boarding place; when the passenger selects to cancel the vehicle, the order is automatically cancelled, and the driver and the passenger are informed to cancel the order.

Optionally, when the scene vehicle usage mode of the car booking order is reserved vehicle usage, the order state is that the driver contacts the customer after receiving the order, but does not contact the passenger subsequently, and determining whether the order can be automatically cancelled specifically includes:

when the distance using time is within 30 minutes, the driver reaches the passenger boarding point;

judging whether the waiting time is over the specified time, if so, judging whether the driver can not contact the passenger for 3 times continuously; otherwise, the driver cannot apply for canceling the order;

if the driver still cannot contact the passenger for 3 times of recent continuous calls, the driver applies for canceling the order; otherwise, the driver cannot apply for canceling the order.

According to the specific embodiment provided by the invention, the invention discloses the following technical effects: the invention discloses a solution that a driver can not contact passengers, wherein a platform for a network appointment vehicle comprises a plurality of scene vehicle using modes;

acquiring a car booking order which is initiated by a driver and cannot be continuously served due to the fact that passengers cannot be contacted; and judging whether the order can be automatically cancelled according to the scene vehicle using mode and the order state of the taxi appointment order. The processing flow under different scenes is provided, the trouble of a driver is reduced, the autonomous operation capability is improved, and the labor cost of a company is reduced.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings without inventive exercise.

Fig. 1 is a flow chart of a solution of the present invention in which the driver is unable to contact the passenger.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

As shown in fig. 1, a solution for a driver not to contact a passenger includes: the network appointment vehicle platform comprises a plurality of scene vehicle using modes; the method specifically comprises the following steps: instant vehicle use and reservation vehicle use. The method has the advantages that the following abnormal communication condition between a driver and passengers can occur in various scenes of the online taxi appointment, the driver responsibility is subjectively judged, the offline process of calling the driver to confirm order cancellation is repeatedly confirmed, the final order cancellation can be completed, the normal order listening of the driver is released, the processing flows in different scenes are provided, the trouble of the driver is reduced, the autonomous operation capability is improved, the labor cost of a company is reduced, the automatic closed-loop processing is carried out, and the effects of wide coverage, accurate judgment, timely processing and low cost can be achieved when the order is automatically cancelled and the driver is released.

Step 100: and acquiring a car appointment order which is initiated by a driver and cannot be used for continuing the service due to the 'no passenger contact'.

Step 200: and judging whether the order can be automatically cancelled or not according to the scene vehicle using mode and the order state of the taxi appointment order.

Scene mode one: when the scene of the car booking order is in a car using mode of instant use, the order state is that a driver and a passenger do not have a call record, and the step of determining whether the order can be automatically cancelled specifically comprises the following steps:

when the number of times of calling the passenger is more than 3, the driver applies for canceling the order from the platform for the network appointment vehicle;

the platform for online booking vehicle automatically dials voice call for passenger, and the content is 'user is good, the driver master does not contact you for a long time, and asks you to press number to select 1 to continue using vehicle, and 2 to cancel using vehicle';

if the passenger does not answer the call, the platform for the online appointment automatically cancels the order and informs the driver and the passenger to cancel the order; otherwise, the passenger answers the call to continue using the vehicle, and the network appointment vehicle platform informs the driver that the passenger needs to continue using the vehicle and please go to the boarding place; the passenger answers the call to cancel the car, and the network booking platform informs the driver and the passenger to cancel the order.

Scene mode two: when the scene of the car booking order is an instant car using mode, the driver once communicates with the passenger through the telephone after receiving the order, but cannot contact the passenger subsequently, and the step of determining whether the order can be automatically cancelled specifically comprises the following steps:

judging whether the driver arrives at the passenger boarding point;

if yes, judging whether the waiting time exceeds the specified time; otherwise, the driver is not allowed to cancel the order;

if the waiting time exceeds the specified time, the driver can still not contact the passenger by calling for 3 times continuously recently, and the order can be automatically cancelled; otherwise, the driver is not allowed to cancel the order.

Scene mode three: when the scene vehicle-using mode of the car booking order is the reserved vehicle-using mode, the order state is that the driver and the passenger do not have a call record, and the determining whether the order can be automatically cancelled specifically comprises the following steps:

when the distance time is within 30 minutes, judging whether the number of times of calling passengers by a driver is more than 3, if so, applying for canceling the order by the driver; otherwise, the driver cannot apply for canceling the order;

the driver applies for canceling the order, the platform for the online booking car automatically calls the passenger, and the content is 'user is good, the driver master does not contact you for a long time, and asks you to press the number to select 1 to continue using the car and select 2 to cancel using the car';

if the passenger does not answer the call, the order is automatically cancelled, and the driver and the passenger are informed to cancel the order;

if the passenger answers the call, when the passenger selects to continue using the vehicle, the passenger is informed to the driver that the passenger needs to continue using the vehicle, and the passenger asks to go to the boarding place; when the passenger selects to cancel the vehicle, the order is automatically cancelled, and the driver and the passenger are informed to cancel the order.

Scene mode four: when the scene vehicle-using mode of the car booking order is reserved vehicle-using, the order state is that a driver contacts a client after receiving the order, but does not contact the passenger subsequently, and the step of determining whether the order can be automatically cancelled specifically comprises the following steps:

when the distance using time is within 30 minutes, the driver reaches the passenger boarding point;

judging whether the waiting time is over the specified time, if so, judging whether the driver can not contact the passenger for 3 times continuously; otherwise, the driver cannot apply for canceling the order;

if the driver still cannot contact the passenger for 3 times of recent continuous calls, the driver applies for canceling the order; otherwise, the driver cannot apply for canceling the order.

The above embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, it should be understood that the above embodiments are merely exemplary embodiments of the present invention and are not intended to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.